Terms and Conditions for Man With Van Mottingham

These Terms and Conditions set out the basis on which Man With Van Mottingham provides domestic and commercial removals, transport, and related assistance services within the UK. By making a booking, the customer agrees to be bound by these terms. For the purposes of these Terms, references to “we”, “us”, and “our” mean the service provider, and references to “you” and “your” mean the customer, including any person acting on the customer’s behalf.

These terms are intended to be clear, fair, and consistent with UK consumer and contract principles. They apply to all quotations, bookings, collections, deliveries, item movements, and any associated services unless otherwise agreed in writing. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions shall continue in full force.

We aim to provide a reliable and professional service, but the exact scope of work depends on the nature of the items, access conditions, timing, and the information supplied when booking. It is your responsibility to provide accurate, complete, and up-to-date details so that we can assess the work correctly and allocate the appropriate vehicle, staff, and time.

Booking Process

All bookings are subject to availability and are not confirmed until we have accepted the request. A booking may be made by providing the job details, including collection and delivery points, item list, property access information, preferred date and time, and any special requirements. The more accurate the information provided, the more precise the quotation and planning will be for your man with van service.

We may offer a fixed price, an estimated price, or an hourly rate depending on the type of work. Any quote is based on the information supplied at the time and may change if the job differs materially from the description provided. This includes, but is not limited to, additional items, changes in access, waiting time, extra loading/unloading, parking difficulty, or the need for more staff or a larger vehicle.

Bookings are accepted only when we confirm them in writing, electronically, or by another recorded method. Where a deposit is required, the booking is not secured until the deposit has been received and cleared. We reserve the right to refuse or cancel a booking where the customer has provided incomplete information, breached these terms previously, or where the job presents safety, legal, or operational concerns.

You are responsible for ensuring that the collection and delivery addresses are accessible on the agreed date and time. If parking restrictions, permits, lift access issues, narrow stairways, time limits, or other obstacles apply, you must notify us in advance. Delays caused by inaccurate information or inaccessible premises may result in additional charges. We will make reasonable efforts to adapt, but the customer remains responsible for any consequences arising from undisclosed conditions.

Items must be ready for loading at the agreed time unless we have agreed otherwise. Where dismantling, wrapping, packing, or specialised handling is required, this must be specified in advance. Unless included in the quote, such services may incur additional fees. We may decline to move items that are unsafe, excessively heavy, contaminated, prohibited by law, or unsuitable for transport in the available vehicle.

Payment terms will be stated in the quotation or booking confirmation. Unless agreed otherwise, payment is due on completion of the work, before or at the point of delivery, by the method specified by us. Accepted payment methods may include bank transfer, card payment, cash, or other approved means. We are not obliged to begin or continue the service if payment arrangements are not met.

If a deposit is required, it is payable at the time of booking or within the timeframe stated in the invoice. Deposits may be non-refundable in accordance with the cancellation terms below and may be used to cover administrative costs, lost availability, or reserved resources. Where invoices are issued for business customers, payment must be made by the due date stated on the invoice.

Late or non-payment may result in additional charges, including reasonable administration costs and any lawful recovery expenses. We reserve the right to suspend further services until outstanding balances are settled. The customer shall remain liable for all agreed charges, even if the customer is not present at the collection or delivery point, provided the work has been completed in accordance with the booking.

Cancellations and Amendments

Any cancellation or amendment must be requested as soon as possible and will only take effect when acknowledged by us. If you cancel a booking at short notice, we may apply a cancellation fee reflecting the time reserved, labour allocated, and any costs already incurred. The amount may vary depending on how close to the scheduled service the cancellation occurs.

If you wish to change the date, time, address, or scope of the job, we will try to accommodate the request, but changes are subject to availability and may affect the price. A revised quotation may be issued where the work becomes more complex or requires additional resources. We are not responsible for any losses caused by unavoidable schedule changes where reasonable notice has been given.

We may cancel or reschedule a service if we are unable to complete it safely, lawfully, or within the agreed timeframe due to events outside our control, such as traffic disruption, adverse weather, vehicle breakdown, staff illness, or restrictions at the premises. In such cases, we will make reasonable efforts to rearrange the service. Our liability for cancellation in these circumstances is limited to refunding any advance payment for work not performed, unless otherwise required by law.

We will take reasonable care when handling your items, but you acknowledge that moving goods involves ordinary risks, including minor scuffs, knocks, or delays. Our liability is limited to direct loss or damage caused by our negligence and is subject to the exclusions and limitations set out in these terms. We do not exclude liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence.

Unless otherwise agreed in writing, we are not liable for damage to items that were already defective, poorly packed, inadequately protected, or unsuitable for transport. We are also not liable for damage arising from inherent fragility, faulty assembly, hidden defects, or the customer’s own packing. The customer must ensure that fragile or valuable items are securely packed and clearly identified where appropriate.

We shall not be liable for indirect or consequential loss, including loss of profit, business interruption, missed appointments, or emotional distress, except where such liability cannot lawfully be excluded. If a claim arises, the customer must notify us promptly and provide reasonable evidence of the alleged loss or damage. Any claim may be reduced or rejected if the customer has failed to mitigate loss or has not allowed us a reasonable opportunity to inspect the issue.

Customer Responsibilities

Customers must ensure that all information supplied is accurate and that any item requiring special handling is declared in advance. This includes pianos, antiques, glass items, IT equipment, appliances, and other delicate or high-value goods. The service may be declined or modified if the customer has not disclosed relevant information before the job begins.

Where the customer or a representative is present, they must remain available to answer questions, provide access, and approve reasonable decisions relating to the move. If no one is available, we may make operational decisions in good faith to protect the items and complete the job. Any instruction given by the customer or their representative will be treated as authority to act unless we have reason to believe it is unsafe or unlawful.

Customers must also ensure that premises are secure, children and pets are kept clear of loading areas, and any parking or access arrangements have been organised in advance. Where delays occur because of missing keys, locked entrances, unavailable lifts, or similar issues, waiting time and additional labour may be charged at the applicable rate.

We may, where agreed, assist with the removal of unwanted household or commercial waste, but all waste handling is subject to UK environmental law and applicable licensing requirements. Waste will only be collected, transported, transferred, or disposed of in accordance with the relevant regulations governing controlled waste, duty of care, and waste carrier responsibilities. We may request clarification of the nature and origin of any waste before accepting it.

The customer must not ask us to dispose of prohibited, hazardous, or unidentified materials unless we have expressly agreed and are legally permitted to do so. This includes, without limitation, asbestos, clinical waste, chemicals, oils, gas cylinders, batteries in bulk, pressurised containers, and other regulated items. If such materials are discovered during a job, we may refuse collection, separate them, or halt the service if continuing would be unsafe or unlawful.

Where waste is removed, the customer agrees to provide truthful information about its type and source. Incorrectly described waste may create legal exposure, and the customer shall be responsible for any fines, costs, or losses arising from misinformation. Any waste transfer note, receipt, or record required by law will be completed in accordance with the relevant obligations, and the customer must cooperate where signature or confirmation is required.

Prohibited and Restricted Items

We will not transport illegal goods, stolen property, firearms, ammunition, explosives, controlled substances, or any item that would breach applicable law or pose an unacceptable risk to health and safety. We may also refuse items that are leaking, improperly packaged, or likely to damage the vehicle or other goods. Our acceptance of an item does not mean we have inspected or verified its contents, condition, or legality.

Where restricted items are to be moved, such as fragile antiques, commercial equipment, or goods of substantial value, you must notify us in advance so that the appropriate precautions can be taken. Additional charges may apply where specialist handling, protective materials, or extra labour are required. We may require written confirmation of value, condition, or ownership before transporting certain goods.

We are not liable for delays or failure to perform caused by events beyond our reasonable control, including severe weather, road closures, accidents, public transport disruption, strikes, civil disorder, acts of God, or legal restrictions. If such an event occurs, we will use reasonable efforts to notify you and resume the service as soon as practicable. Time estimates are therefore not guaranteed, although we aim to keep customers informed where possible.

Where a job cannot proceed because of access problems, missing permits, unsafe conditions, or the customer’s failure to prepare the premises, we may charge for time spent attending, waiting, or returning, together with any additional costs incurred. If we are unable to complete the task for reasons attributable to the customer, the full agreed price may still be payable if reasonable work has already been undertaken.

If you have a concern about the service, you should notify us as soon as reasonably possible so that we may investigate the matter. Any complaint should include sufficient detail to identify the job, the issue raised, and any supporting information. We will consider complaints fairly and aim to reach a practical resolution where appropriate under the contract and consumer law.

Any dispute that cannot be resolved informally may be referred to the courts of England and Wales, subject to the governing law clause below. Nothing in these terms affects your statutory rights as a consumer. If any provision is interpreted inconsistently with mandatory law, the provision will be read or adjusted to the minimum extent necessary to make it enforceable.

We may update these Terms and Conditions from time to time. The version in force at the time of booking will apply to the relevant service unless a later version has been expressly accepted by both parties. No waiver of any term shall be effective unless agreed in writing, and no failure to enforce a right shall constitute a waiver of that right.

If the customer is booking on behalf of another person, the person placing the booking confirms that they have authority to do so and accept responsibility for compliance with these terms. Any reference to written agreement includes email and other electronic communications capable of being retained. Headings are for convenience only and do not affect interpretation.

The contract formed under these Terms is personal to the customer and may not be assigned without our consent. We may subcontract or use third parties where reasonably necessary to perform the service, provided we remain responsible for our obligations under the contract, subject always to any lawful limitation of liability set out herein.

Governing Law

These Terms and Conditions, and any dispute or claim arising from or connected with them, shall be governed by and construed in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, except where consumer law provides otherwise. This clause applies to all services provided under the man with van arrangement, whether the booking is made by an individual or a business.

By confirming a booking, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. If you do not accept any part of them, you should not proceed with the booking. These terms are intended to protect both parties, provide transparency, and support a professional service relationship throughout the removals process.