Terms and Conditions
Man with Van Mottingham Service Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Mottingham provides removal and related services. By making a booking, using our services, or allowing our team to carry out work at your premises, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 "Company" refers to Man with Van Mottingham, providing removal, transport, and associated services.
1.2 "Customer" refers to any person, firm, or organisation that books or receives services from the Company.
1.3 "Services" refers to any removal, transport, loading, unloading, packing, storage, or related work carried out by the Company.
1.4 "Goods" refers to the items, furniture, boxes, and any other property handled, transported, or stored by the Company on behalf of the Customer.
1.5 "Service Area" refers to locations in which the Company operates, with a primary focus on Mottingham and surrounding areas, as determined by the Company from time to time.
2. Scope of Services
2.1 The Company provides man and van, household and office removals, local transport, light haulage, and related services within its service area and to other destinations as agreed in advance.
2.2 The exact Services to be provided will be confirmed in the booking confirmation, based on the information supplied by the Customer.
2.3 Unless expressly agreed in writing, the Services do not include disconnection or reconnection of appliances, dismantling or reassembly of furniture, or specialist handling of items such as pianos, safes, or high-value artwork.
2.4 The Company reserves the right to refuse to move any item which, in its reasonable opinion, is unsafe, prohibited by law, improperly packed, or likely to cause damage or injury.
3. Booking Process
3.1 Bookings can be requested by the Customer through the Company’s accepted enquiry methods as published from time to time. The Customer must provide accurate and complete information regarding the addresses, property access, parking, number and nature of items, special handling requirements, and any time constraints.
3.2 Any quotation provided by the Company is based on the information supplied by the Customer. The Company reserves the right to revise the quotation or apply additional charges if the information supplied was incomplete or inaccurate, or if the scope of work changes on the day of the move.
3.3 A booking is only confirmed when the Customer has accepted the quotation and, where applicable, paid any required deposit or prepayment as specified by the Company.
3.4 The Customer is responsible for ensuring that the date, time, addresses, and service details in the booking confirmation are correct. Any changes must be communicated to the Company as soon as possible and may result in revised charges or a change of availability.
4. Access, Parking, and Customer Responsibilities
4.1 The Customer must ensure that there is safe and reasonable access to the collection and delivery locations, including any internal areas, stairways, passages, lifts, and entrances.
4.2 The Customer is responsible for arranging suitable parking for the Company’s vehicles at all relevant locations, and for any permits or temporary parking permissions that may be required. Any parking fines or penalties incurred as a direct result of a lack of suitable parking arrangements may be charged to the Customer.
4.3 The Customer must be present, or represented by an authorised person, at the agreed times during the move to provide instructions and to ensure that the correct items are moved.
4.4 The Customer must ensure that all Goods are properly packed, labelled, and ready for transport unless packing services have been expressly included in the booking.
5. Payments and Charges
5.1 The Customer agrees to pay all charges in accordance with the quotation and any subsequent variations agreed with the Company.
5.2 Charges may be based on hourly rates, fixed prices, or a combination of both, as stated in the quotation. Waiting times, delays caused by access issues, additional stops, and extra labour may incur additional charges.
5.3 Payment terms will be specified in the quotation or booking confirmation. Unless otherwise agreed, payment is due either in advance or on completion of the Services on the day of the move.
5.4 The Company reserves the right to request a deposit or full prepayment before confirming a booking. If such payment is not received by the due date, the Company may treat the booking as cancelled by the Customer.
5.5 If payment is not made when due, the Company may charge interest on any overdue amount at the statutory rate and may suspend or withhold further services until full payment is received.
6. Cancellations and Amendments
6.1 If the Customer wishes to cancel or amend a booking, the Customer must notify the Company as soon as possible.
6.2 The following cancellation charges may apply:
a. Cancellation more than 7 days before the service date: no cancellation fee, and any deposit may be refunded at the Company’s discretion.
b. Cancellation between 7 days and 48 hours before the service date: the Company may retain part or all of the deposit or charge up to 50 percent of the quoted price.
c. Cancellation less than 48 hours before the service date or on the day of the move: the Company may charge up to 100 percent of the quoted price.
6.3 If the Customer wishes to change the service date, time, or scope of work, the Company will use reasonable endeavours to accommodate the request but does not guarantee availability. Changes may be treated as a cancellation and new booking, and revised charges may apply.
6.4 The Company reserves the right to cancel or reschedule a booking due to circumstances beyond its reasonable control, including but not limited to severe weather, vehicle breakdown, illness, accidents, or other events of force majeure. In such cases, the Company will offer an alternative date or a refund of any prepayments for services not provided, but shall not be liable for any indirect or consequential loss arising from such cancellation.
7. Customer Warranties and Prohibited Goods
7.1 The Customer warrants that they are the owner of the Goods or have full authority from the owner to move and transport them.
7.2 The Customer agrees not to submit for removal or transport any Goods that are hazardous, illegal, explosive, corrosive, flammable, perishable to a degree that requires special handling, or otherwise prohibited by law.
7.3 Prohibited items include, but are not limited to, firearms, ammunition, gas cylinders, petrol or diesel, chemicals, paint thinners, illegal drugs, and any item that, in the opinion of the Company, poses a risk to health, safety, or property.
7.4 The Company may refuse to handle or may dispose of any prohibited or unsafe Goods without liability and may charge the Customer for any reasonable costs incurred.
8. Liability for Loss or Damage
8.1 The Company will take reasonable care in handling, loading, transporting, and unloading the Goods. However, the Company’s liability is subject to the limitations and exclusions set out in these Terms and Conditions.
8.2 The Company’s liability for loss of or damage to Goods, arising from negligence or breach of contract, shall be limited to a reasonable cost of repair or replacement, subject to an overall cap per incident as may be specified by the Company. The Customer is encouraged to maintain adequate insurance coverage for their Goods.
8.3 The Company will not be liable for:
a. Loss or damage to Goods packed by the Customer, unless there is clear evidence of mishandling by the Company.
b. Loss or damage arising from natural wear and tear, inherent defects, pre-existing damage, or the fragile nature of certain items.
c. Indirect or consequential loss, including but not limited to loss of profit, loss of use, emotional distress, or loss of opportunity.
d. Loss or damage caused by inadequate or improper packing by the Customer, or by failure to protect items that are particularly fragile.
8.4 Any claim for loss or damage must be notified to the Company in writing as soon as reasonably possible and, in any event, within 7 days of the completion of the Services, providing full details and evidence. The Company may not consider claims made outside this period.
9. Limits on Liability and Indemnity
9.1 Nothing in these Terms and Conditions shall limit or exclude the Company’s liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be excluded.
9.2 Subject to the above, the total liability of the Company for any claim arising out of or in connection with the Services, whether in contract, tort, or otherwise, shall not exceed the total price paid or payable for the Services in respect of the specific booking.
9.3 The Customer shall indemnify the Company against all claims, costs, damages, and expenses arising from:
a. The Customer’s breach of these Terms and Conditions.
b. The Customer’s failure to obtain necessary permissions, consents, or permits.
c. The presence of prohibited, unsafe, or illegal items among the Goods.
10. Waste and Rubbish Removal Regulations
10.1 The Company provides transport and removal of lawful household and commercial items only. The Company is not a licensed waste carrier unless specifically stated, and does not operate as a general rubbish disposal or tip run service except where expressly agreed.
10.2 The Customer must not present for collection any controlled, hazardous, or regulated waste unless the Company has expressly agreed in advance and appropriate arrangements are in place in line with applicable waste regulations.
10.3 Where the Company agrees to remove unwanted items or waste, the Customer confirms that they have the right to dispose of such items and that the items do not require specialist disposal under environmental or hazardous waste legislation.
10.4 The Customer is responsible for any fines, penalties, or legal consequences arising from their failure to comply with waste regulations, including misdescription of items or presenting prohibited waste for removal.
10.5 The Company will dispose of any waste or unwanted items only at authorised facilities and in accordance with relevant regulations. Additional charges may apply for disposal services, bulky items, or items requiring special handling.
11. Delays, Waiting Time, and Force Majeure
11.1 The Company will use reasonable endeavours to adhere to agreed arrival and completion times, but such times are estimates and not guarantees. The Company shall not be liable for delays caused by traffic, roadworks, weather, breakdowns, or other circumstances beyond its control.
11.2 Waiting time charges may apply if the Company’s team is unable to start or continue work due to delays caused by the Customer, including lack of access, incomplete packing, or lack of necessary permissions.
11.3 The Company shall not be liable for any failure or delay in performing its obligations where such failure or delay results from events or circumstances beyond its reasonable control, including but not limited to acts of God, adverse weather, accidents, strikes, or governmental restrictions.
12. Complaints and Dispute Resolution
12.1 If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the team on the day where possible, to allow an opportunity for immediate resolution.
12.2 Any formal complaint should be submitted to the Company in writing, providing full details, within a reasonable time after the event giving rise to the complaint. The Company will investigate and respond within a reasonable timeframe.
12.3 Both parties agree to act in good faith to resolve disputes amicably before considering legal action.
13. Privacy and Data Protection
13.1 The Company will collect and use personal information from the Customer only for the purposes of managing bookings, providing Services, processing payments, and fulfilling legal obligations.
13.2 The Company will take reasonable steps to protect personal data and will not sell or disclose such data to third parties except as required for service delivery, payment processing, or where required by law.
14. Variation of Terms
14.1 The Company may amend these Terms and Conditions from time to time. The version in force at the time of the Customer’s booking will apply to that booking.
14.2 Any variation to these Terms and Conditions requested by the Customer will only be valid if agreed expressly in writing by the Company.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of the Services.
16. Entire Agreement
16.1 These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between the Company and the Customer and supersede any prior understandings or representations, whether oral or written.
16.2 If any provision of these Terms and Conditions is held to be invalid or unenforceable, the remainder of the provisions shall continue in full force and effect.
By proceeding with a booking or using the Services of Man with Van Mottingham, the Customer confirms that they have read, understood, and agree to be bound by these Terms and Conditions.
